Returns & Exchanges
At Marco Shoes Official Store, we strive for perfection in every step; however, if you are not completely satisfied with your purchase, you may return or exchange your footwear within 30 days of delivery.
Initiate Your Request
Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Place the unworn shoes in their original branded packaging and ensure all tags are attached before securing them in a shipping box.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Quality Check and Refund
Once our warehouse inspects the return for quality assurance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing